Faqs

Below are frequently asked questions about our products, services, and policies, for your reference.
Q: How do I confirm if an auto part is compatible with my vehicle?

A: Check the product page for detailed compatibility information (applicable makes, models, years). If unsure, contact our customer service with your vehicle details for confirmation.

Q: Can I cancel my order after payment?

A: Orders cannot be canceled or modified after being processed or shipped. You may cancel within 24 hours of placing the order by contacting customer service.

Q: Who bears the customs duties and taxes?

A: You are responsible for all import customs duties, taxes, and related fees. We do not bear these additional costs.

Q: How long will it take to receive my refund?

A: Refunds are processed within 7-14 business days after we verify the returned items, and will be issued to your original payment method.

Q: How can I track my order?

A: A tracking number will be provided after your order is shipped. You can use it to check the real-time delivery status.

Q: What should I do if I receive a damaged or defective product?

A: Inspect the package upon receipt and contact us within 7 days with photos/videos of the damage/defect. We will provide a solution (refund or replacement) after verification.